Refund policy
Returns
We want you to be satisfied with your LUREXO purchase. We accept returns within 90 days of delivery, subject to the terms below and applicable consumer protection laws.
To be eligible for a return, the product must be completely unused and unopened. The product must not have been used, inflated, tested, worn, installed, or otherwise handled beyond what is necessary to inspect the unopened package.
The product must remain in its original, unopened packaging, with all original tags, labels, accessories, and materials included. Products that have been removed from their original packaging or used are not eligible for a return, except where a return is required by applicable law.
You’ll also need your receipt or proof of purchase.
To request a return, please contact us at lurexo40@gmail.com.
Some items may not be eligible for return, including gift cards and sale items, except where a return or refund is required by applicable law.
International Orders
This policy applies to orders shipped internationally. However, nothing in this policy limits or excludes any consumer rights that cannot legally be waived under the laws applicable to your country or region.
If the laws of your country provide additional rights regarding returns, refunds, cancellations, defective products, or damaged products, those legal rights will continue to apply.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once your return is approved, you may place a separate order for the new item.
European Union & Other Applicable Cooling-Off Rights
If your order is shipped to a country or region where applicable law provides a statutory cooling-off or cancellation period for online purchases, you may exercise those rights in accordance with the applicable law.
For example, consumers in the European Union generally have a 14-day right of withdrawal for eligible distance purchases, subject to applicable exceptions and conditions.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at lurexo40@gmail.com.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at lurexo40@gmail.com as soon as possible after delivery.
Please include your order number and photographs or other information showing the issue so we can review your request and provide an appropriate resolution in accordance with applicable law.
Return Shipping
Unless otherwise required by applicable law, customers are responsible for return shipping costs for returns that are made because they changed their mind or no longer want the product.
If the item is defective, damaged, incorrect, or a return is otherwise required to be covered by us under applicable law, we will provide an appropriate resolution.
Legal Rights
This Return & Refund Policy does not affect any statutory consumer rights that apply to you under the laws of your country or region. Where applicable law provides greater rights than those described in this policy, the applicable legal rights will prevail.